FAQ

Split into the categories of General [G], Customers [C] and Art Talents [A], the Frequently Asked Questions (FAQ) page is your comprehensive guide to Uniprint.

For any unanswered questions, please send an email to info@uniprint.co for further assistance. 

We have two packages in place to cater your varying needs: 

Home Decors [ Canvas Wall Painting, Cushion]   FIRST RELEASE 

Daily [Tote Bag]  FIRST RELEASE 

Technology [COMING SOON]

Apparel [COMING SOON] 

For the initial submitted illustrations, you can decline the designs by clicking ‘Reject’ under My Request 

If you have already paid the deposit, depending on the package you have selected, you get different number of amendments and this can be voiced out via the online real-time chat system

 - Request for return under My Order within 7 days of receiving the products 

- Our support team will do our best and get in touch with you within 24 hours 

- All of Uniprint’s personalized products are approved prior by customers. Therefore, we do not accept returns for refund or exchange, at the exception of items damaged in transit or issues related to printing quality. 

You can voice out your feedback via the real-time chat function under ‘My Designs’ in the preview adjustment tool

Under the real-time chat function, there is also a rating and comment system

No, Uniprint aims to maximize the talent pool and offer an equal opportunity for Art Talents to submit designs based on interest and self-initiative

Of course! this function is available for both customers of the Standard and Premium package 

After making adjustments to your main product and clicking ‘Add To Cart’, there will be a product drop-down list for you to select. Click on it and start designing!

All illustration requests are submission guaranteed

As a first step, we highly recommend Customers to voice out their feedback directly to Art Talents via the real-time chat 

If you are still unsatisfied with the final design, let us know via email at hello@uniprint.co within 7 days after the art talent’s final submission; we will reimburse you 50% of the paid deposit 

This reimbursement will be in the form of promo code and will be valid for 60 days for your next time purchase or order

1) Register a 'Customer' account @register

2) Under 'Illustration Request', fill in the design specifications and click 'Submit my Request'

Note that this request will then feature in the job board for registered Art Talents to view and submit illustrations if interested.

We cover countries worldwide, delivery fee is subjected to shipping location 

Each month we will exclusively select designs by Art Talents to feature under ‘Top Designs’ in the home page 

Take part to decide which product we should print with the top designs - limited offer! 

Simply vote by selecting the product you desire by clicking on the question for the top designs displayed in the home page

We will decide which design and product to produce based on the most popular choice! 

The choice with the highest number of votes will be featured as part of the Top Products collection

For every successful transaction, Art Talents are rewarded differently according to the standard or premium package

Standard Package: 

• Art talent receive 30% of the customer’s total bill with your illustrations 

Premium Package: 

• Reimbursed for the transferral of the design’s art license [80-100 USD]

Creator’s Top Product Line: 

• 30% commission of total sales for each selected top product

 This features as part of our pledge to embrace Art Talent’s design pieces by recognizing and financially rewarding their effort 

These are exclusively selected designs from Art Talents that would be produced into a collection of limited editions products

Art Talents will be commissioned up to 40% of the total sales 

1. To be eligible for reimbursement, you need to fill in your profile details under ‘My Profile’
   

    

2. There are two options available for reimbursement- 1) Paypal 2) Bank Account
   

    

3. International Art Talents are eligible to be reimbursed through Paypal while Hong Kong Art Talents will have the option of Paypal and Bank Account 
   

    

4. Once you’ve successfully set up your reimbursement details, start submitting designs! 
   

    

5. As the number of transactions accumulates,  you will be able to see how much money you have earned under ‘Earnings’ 
   

    

6. To cash out and apply for reimbursement, simply click on ‘Send Release Request’  
   

    

7. Uniprint Administrators will review and proceed requests within 7 working days
   

    

8. The reimbursement will be transferred according to the filled-in profile details

Both standard and premium package will cover a product and a unique design illustration, the main difference is highlighted below:

Standard Package: 

1. Submit initial draft for design (for customer’s preview) 
2. A deposit is paid by the Customer in order to select and approve your design
3. You can now directly communicate with the Customer through the real-time chat function for the specific revision details 
4. Subject to submit 1 revision for the final design 
5. Receive feedback, rating from Customer once final payment is processed; check transaction-specific commission details under Earnings 

Note: 

• Copyright of design solely belongs to Art Talent 
• No art license transferral and transfer of the original file to Customer
• Reimbursement: 30% of the Standard Package price 

Premium Package:  

1. Submit initial draft for design (for customer’s preview) 
2. A deposit is paid by the Customer in order to select and approve your design
3. You can now directly communicate with the Customer through the real-time chat function for the specific revision details 
4. Subject to submit up to 3 times of revision for the final design 
5. Receive feedback, rating from Customer once final payment is processed; check transaction-specific commission details under Earnings 

Note: 

• Copyright of design solely belongs to Art Talent 
• Final original design file subjected to art license transferral to Customer
• Reimbursement- Art License (Fixed Rate): 80-100 USD depending on product
  

  

Should there require any further clarification on the design process, please contact us at info@uniprint.co